They’re a sorry bunch: Perceptions of outgroup entitativity shape the receipt of intergroup apology

Abstract

This paper explores whether perceived entitativity of a group (i.e., how much it is seen as a unit) influences how its apologies are perceived. Because entitative groups are assigned agency and collective responsibility and their members are viewed as interchangeable, their apologies were hypothesized to appear more sincere and less due to ulterior motives. This effect emerged with small groups apologizing for minor grievances (Studies 1 and 2), although not always if the apology came from a leader (vs. the whole group). In Study 3, these benefits of entitativity extended to greater liking for the more entitative group, and in the case of a government apologizing for international harm. Whereas past research has emphasized the harmful impact outgroup entitativity can have on intergroup relations, these studies suggest entitativity can have benefits when the intergroup behavior is a beneficial one (e.g., apology).