Abstract
Indoor thermal comfort is an important factor in ensuring travelers’ well-being for hotels. This paper explores its potential impact of thermal discomfort on hotel business travelers’ wellness and work productivity. Employing a mixed-method approach, this study combines data from personal interviews and a follow-up scenario-based design survey to comprehensively examine the consequences of thermal discomfort. The timely understanding of how thermal discomfort may negatively influence business travelers' sense of wellness and productivity, and overall hotel satisfaction is crucial. This research offers valuable insights for hoteliers and policymakers in the pursuit of optimizing thermal environments within the hospitality and event sectors.
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