Theory of Change: A Tool for Engaging the Health and Care Workforce in Developing Digital Skills.

Abstract

The health and social care sector has experienced an optimistic turn in the last decade. There has been substantial growth in recent years due to the COVID-19 pandemic that forced the entire sector to identify digital methods of delivering a better level of care than before the pandemic. This paper used the Theory to Change (ToC) approach to demonstrate how the digital skills development of the health and care workforce can be achieved in specific contexts. The paper offers background on digital technologies used in healthcare and outlines the steps and methods used in developing a ToC map. The impact of the proposed ToC approach provides a measurable and predictable way to onboard the health and social care workforce into digital technologies, providing a more digitally skilled and literate workforce.