Abstract

The article is an in-depth study of the online trade and online dispute resolution and instances which keep Pakistan’s judiciary’s unwillingness in assimilating this entity into its judicial system. It will also highlight the use of electronic-mediation (e-mediation) and electronic-arbitration (e-arbitration) and their relationships with online trade. Additionally, this article examines the preliminary aspects of online dispute resolution (ODR), the international trends and practices and the current status of legislation in Pakistan. It highlights the implementation of an advanced technological system for redressal of consumer grievances, which has become the latest trend through the world. Certain precedents will also substantiate the purpose of the article and lastly some recommendations about the lessons which can be learnt by Pakistan, from successful experiences related to online trade dispute resolution mechanisms.

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