The Wireless Librarian: Using Tablet PCs for Ultimate Reference and Customer Service: A Case Study

Abstract

PurposeTo provide an overview of the reference services provided through the use of Tablet PCs at the Salem‐South Lyon District Library.Design/methodology/approachA detailed description of what Tablet PCs are and how they work, including information about the benefits Tablet PCs present to reference transactions and tips for librarians to successfully integrate Tablet PCs into their reference service.FindingsTablet PCs allow reference librarians to provide quality customer service to their patrons by saving them time. Librarians who use Tablet PCs during reference transactions have access to online resources from any point in a library’s wireless network.Research limitations/implicationsThere are new models of Tablet PCs available on the market that may not have been tested by librarians. New, improved features of Tablet PCs may enhance their usefulness to librarians.Practical ImplicationsThis paper provides useful information and advice for librarians who are considering using Tablet PCs, or who are searching for a way to enhance their current reference service.ValueThis paper provides insight from librarians who are currently using Tablet PCs in their reference service. This will inspire other librarians to consider using Tablet PCs in their libraries and help them be successful in the integration of Tablets into their reference routines.