The whirlwind that hit Next

Abstract

The past year has not been a particularly good one for Next, with the high street side of the business being rather more badly hit than the mail order side. Our contributor also looks at the food sector, and where it's going over the next few years. Are we about to see a return to price cutting as a result of the high interest policies of the government? And what about the level of customer service? Also — a remarkably good half‐year for Marks & Spencer.