The Volunteer Management Handbook

Abstract

Preface. Part One Volunteer Resource Program Assessment, Analysis, and Planning. Organizational Assessment/Planning. Chapter 1: Volunteer Models and Management (R. Dale Safrit, EdD, North Carolina State University and Ryan Schmiesing, PhD, Ohio State University). Chapter 2: Volunteer Demographics (Harriett C. Edwards, EdD, R. Dale Safrit, EdD and Kimberly Allen, PhD, North Carolina State University). Chapter 3: Preparing the Organization for Volunteers (Jeffery L. Brudney, PhD, Cleveland State University). Chapter Digital A: Volunteer Management of Governance Volunteers (Keith Seel, PhD, CVA, Mount Royal University) Chapter 4: Shaping an Organizational Culture of Employee and Volunteer Commitment (Judith A. M. Smith, DM, HandsOn Jacksonville, Inc.). Chapter Digital B: Understanding the Changing Organization as a Primary Context for Volunteering (Judith A. M. Smith, DM, HandsOn Jacksonville, Inc.) Chapter Digital C: Organizational and Programmatic Benefits from Adversity: Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and its Programs (Elizabeth Power, Med, EPower & Associates, Inc.) Operational Assessment/Planning. Chapter 5: Maximizing Volunteer Engagement (Sarah Jane Rehnborg, PhD and Meg Moore, MBA, University Of Texas at Austin). Chapter 6: Assessment, Planning and Staffing Analysis (Cheryle Yallen, MS, CNY Enterprises, Chicago, IL and Barbara Wentworth, MS). Chapter 7: Policy Development for Volunteer Involvement (Linda L. Graff, BSW, MA, Linda Graff and Associates Inc.). Chapter Digital D: Options for Volunteer Involvement (Bryan D. Terry, PhD Amy M. Harder, PhD Dale W. Pracht, PhD, University of Florida) Chapter Digital E: Managing Voluntourism (Muthusami Kumaran, PhD, University of Florida and Joanna Pappas, MA, Faith Ventures Investment Corporation) Part Two Strategic Deployment and Implementation. Accession. Chapter 8: The Latest Approach to Volunteer Recruitment Competency-Competence Pathways and Volunteer Resource Management Systems (Stephen Hobbs, EdD, WELLthLearning.com). Chapter Digital F: Marketing Volunteerism for Specialized Cohorts (Lori Gotlieb, The Arthritis Society, Ontario Region). Chapter 9: Orientation: Welcoming New Volunteers into the Organization (Harriett C. Edwards, EdD, North Carolina State University). Training. Chapter 10: Training Volunteers (Mary Kay Hood, MS, Hendricks Regional Health). Communications. Chapter 11: Volunteer and Staff Relations (Nancy Macduff, MACE, Macduff/Bunt Associates). Chapter 12: Communicating with Volunteers and Staff (Denise Sevick Bortree, PhD, Pennsylvania State University). Chapter Digital G: Social Media and Volunteer Programs (Nancy MacDuff, MACE, MacDuff/Bunt Associates). Program Management. Chapter 13: Volunteer Performance Management: The Impact Wheel (Julie Cross, PhD, Stratagem, Inc. and Stephen Hobbs, EdD, WELLth Learning Network). Chapter Digital H: Effective Leadership and Decision-Making (Nicole LaMee Perez Stedman, PhD, University of Florida). Chapter 14: Risk Management in Volunteer Involvement (Linda L. Graff, MA, Linda Graff and Associates Inc.). Chapter Digital I: Information System Tools for Volunteer Management (Debra C. Burrows, PhD, Pennsylvania State University). Chapter Digital J: Executive and Managerial Coaching in Nonprofits Critical Leadership Development (Milena Meneghetti, MSc, CHRP, Registered Psychologist, Family Psychology Centre). Part Three Results and Evaluation. Chapter 15: Evaluating the Volunteer Program, Contexts and Models (Jeffrey L. Brudney, PhD, Cleveland State University and Tamara G. Nezhina, PhD, Depaul University). Chapter 16: Evaluating Impact of Volunteer Programs (R. Dale Safrit, EdD, North Carolina State University). Part Four Applied Management Practice. Chapter Digital K: Mission Fulfillment, Even During Challenging Times (Brian P. Higley, PhD, The Building Blocks LLC, University of North Florida Martin Heesacker, PhD, University of Florida Brian J. Mistler, PhD, Hobart and William Smith Colleges Justin Farinelli, BS, Lieutenant, U.S. Army) Chapter Digital L: Ethics Professional Ethics for Volunteers (Joan E. Pynes, PhD, University of South Florida) Chapter Digital M: Professionalism and Credentialing in the Field of Volunteer Management (Larry Ullian, EdD, Muskie School of Public Service, University of Southern Maine Anne B. Schink, CVA, Consultant in Volunteer Management) Chapter Digital N: Advocacy in Volunteer Management (Anne B. Schink, CVA, Consultant in Volunteer Management Larry Ullian, EdD, Muskie School of Public Service, University of Southern Maine) Chapter Digital O: National, State and Local Community Programs for Volunteer Resource Managers (Kristin Callazzo Hodgson, CAE, Clinical and Laboratory Standards Institute) Chapter Digital P: Volunteer Management: Hospice Organizations (Ginny Burns, CVA, Big Bend Hospice) Chapter Digital Q: Volunteer Resource Management in Local Development Organizations (Portugal): An International Perspective (Timothy L. Koehnen, PhD, Professor Associado, University of Tras-os-Montes e Alto Douro) Chapter Digital R: International Volunteer Management (Marilyn K. Lesmeister, PhD, Oregon State University Pamela Rose, PhD, Oregon State University Erin Barnhart, PhD, Effective Altruism, LLC) About the Editor. About the Contributors. About the Website. Index.