Abstract
Memory Museums commemorate traumatic historic events to help prevent their repetition and contribute to reconciliation. Qualitative research on their visitors’ experience is scarce. This chapter explores the ‘visitor’s gaze’ in the Museum of Memory and Human Rights in Chile as presented in its 2015–2016 visitor book; their voluntary and anonymous nature, and the fact that people write immediately after their experience, allow for the production of complex discourses that were examined using discourse analysis. The entries revealed that visitors engaged positively with the narrative and space of the Museum. Reflective comments and emotions emphasised the importance of places of memory for remembering, healing, and learning. The fact that the Museum includes large sections on resistance and struggle seems to contribute to this highly positive take.
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