The vehicle routing problem with multiple prioritized time windows: A case study

Abstract

This paper addresses Multi-objective Vehicle Routing Problem with Multiple Prioritized Time Windows (VRPMPTW) in which the distributer proposes a set of all non-overlapping time windows with equal or different lengths and the customers prioritize these delivery time windows. VRPMPTW aims to find a set of routes of minimal total traveling cost and maximal customer satisfaction (with regard to the prioritized time windows), starting and ending at the depot, in such a way that each customer is visited by one vehicle given the capacity of the vehicle to satisfy a specific demand. This problem is inspired from a real life application. The contribution of this paper lies in its addressing the VRPMPTW from a problem definition, modeling and methodological point of view. We developed a mathematical model for this problem. This model can simply be used for a wide range of applications where the customers have multiple flexible time windows and violation of time windows may drop the satisfaction levels of customers and lead to profit loss in the long term. A Cooperative Coevolutionary Multi-objective Quantum-Genetic Algorithm (CCMQGA) is also proposed to solve this problem. A new local search is designed and used in CCMQGA to reach an appropriate pareto front. Finally, the proposed approach is employed in a real case study and the results of the proposed CCMQGA are compared with the current solution obtained from managerial experience, the results of NSGA-II and the multi-objective quantum-inspired evolutionary algorithm.