The values of IT in elderly care

Abstract

PurposeThe purpose of this paper is to analyze the values of IT in elderly care.Design/methodology/approachThe paper is an empirical investigation based on four in‐depth case studies concerning IT in elderly care. The study draws on Actor‐Network Theory (ANT) and Social Construction of Technology (SCOT) with a focus on different actor groups' sense‐making regarding the role of IT in elderly care. The empirical analysis is, however, influenced by Grounded Theory (GT). Values are studied through the concept of “value areas”, which is a categorization of various actor groups' anticipated and experienced effects of developing, implementing, and using IT in elderly care.FindingsThe paper finds that the values of IT in elderly care can be organized in four related value areas: administration values, integration values, care values, and professional values. Research limitations/implications – Although the findings in this paper are related to elderly care it is believed that the value areas could be valid for all kinds of care work. Practical implications – The paper illustrates how different values are present during the development of IT, and discusses the importance of not only including, but also permitting, various actor groups' interests and values to influence the design process.Originality/valueThis paper examines the value of IT in elderly care, as well as presenting an approach for analyzing the values of IT. The paper and its findings should be valid for researchers, as well as for practitioners.