The Value of Support for Aid Workers in Complex Emergencies: A Phenomenological Study

Abstract

More disasters worldwide are now classified as complex emergencies, thereby increasing the threat to life and limb and potentially increasing the psychosocial impact of the experience for aid workers. This study examines the concept of support as perceived by aid workers who had recent experience in complex emergencies. Using a phenomenological approach, 6 professional aid workers were interviewed about their experience. Aid workers who work in complex emergencies do not feel supported at the pre-deployment, during deployment, and after deployment phases. Failure to provide this support may cause disappointment, reduced self-worth, anger with the organization, and feeling of lack of achievement regarding self and the mission. While the study may be limited by the volunteer sample and potential bias in data collection, the findings reiterate a proverbial but important issue in relation to aid relief staff in complex emergencies.