The Utilization of “Google Meet” and “Zoom Meetings” to Support the Lecturing Process during the Pandemic of COVID-19

Abstract

The process of teaching-learning at all education levels, including at universities has changed due to the COVID-19 pandemic. The lecturing process tends to be conducted online. Many application programs are utilized, including Zoom Meetings and Google Meet. The use of these two application systems brings great benefits, but on the other hand, it also caused problems are faced by the students. Therefore, this study aimed at exploring and comparing the utilization of these two applications, along with the problems they arose, and solution strategies for solving them in the lecturing process. This study employs survey research. A total of 82 students were taken as a sample. A random sampling technique was used for taking them. In collecting data, questionnaires and documentation were used. To analyze the data used t-test, analysis of variance, descriptive statistical analysis, and qualitative analysis. The results showed that the students used Google Meet and Zoom Meetings a lot in the learning process. There are significant differences in the utilization of Google Meet and Zoom Meetings in the learning process. They use it a lot to take part in lecturing activities, doing assignments, conducting discussions, finding sources of the material, providing feedback, and carrying out learning and teaching evaluations. The most problems faced by the students are signal problems and internet quotas. The solution strategies used to solve the problems are increasing internet capacity, improving ICT mastery, communicating with lecturers and university leaders.