The User Satisfaction with the Quality of Library and Information Services: Research Results

Abstract

The purpose of the study is to analyze the satisfaction of users with library and information services of the Scientific Library of Tuva State University. The main criterion of satisfaction with services is quality. Relatively large number of methods has been developed to study the quality of services provided. It is advisable to use various tools to obtain reliable and complete information about the quality of library work. In the practical activities of the Scientific Library of Tuva State University, there is most widely used statistical analysis of performance indicators, in particular, access to library resources, attendance (the library, the website, electronic library systems, etc.). To study satisfaction with the services provided by the Scientific Library of Tuva State University, there was conducted the user survey, which revealed strengths and weaknesses, as well as allowed to avoid problems in terms of customer service during the distance-learning period.Sociological research of the Scientific Library of Tuva State University revealed the need for advanced training courses for library staff in a number of areas, to create a welcoming library environment, to change the interface of the library website, as well as the need to redesign the training programs for library specialists.