Abstract
A model of volunteer participation in a community mental health center emergency and reception service is presented and tested by comparing the telephone counseling effectiveness of volunteers and community mental health professionals. Experienced and inexperienced volunteers, professionals, and control subjects responded to simulated telephone crisis calls that were tape-recorded and replayed for ratings along seven scales which assessed various dimensions of counseling effectiveness. The results suggested that carefully selected and trained volunteers can function as effectively as professional staff in providing supportive and emergency telephone services for distressed callers and community mental health center clients.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
