Abstract
AbstractThe objective of the current study is to investigate whether and how the text-function offered in the Video Relay Service (VRS) is used and to demonstrate how its use affects the interaction of participants within this setting. The VRS facilitates calls between a person using signed language via a videophone and a person who is speaking via a telephone. An interpreter handles the calls and simultaneously interprets between the users and has direct contact with both users. All participants are physically separated from each other. The data consist of 12 recordings from the regular VRS in Sweden and the method used is Conversation Analysis. The findings show that typed text is used to: 1) conduct a repair; 2) pre-empt problems; 3) recycle text; and 4) overcome language differences.
Highlights
The Video Relay Service (VRS) is a service that facilitates calls between a person using a videophone and a person using a telephone
The objective of the current study is to investigate whether and how the text-function offered in the Video Relay Service (VRS) is used and to demonstrate how its use affects the interaction of participants within this setting
In the VRS, an interpreter works in a studio and handles calls by simultaneously interpreting between users who communicate with a signed language and with a spoken language
Summary
The Video Relay Service (VRS) is a service that facilitates calls between a person using a videophone and a person using a telephone. This kind of service is widespread in several countries around the world, such as Sweden, Norway, and the US (Haualand 2011). In the VRS, an interpreter works in a studio and handles calls by simultaneously interpreting between users who communicate with a signed language (on a videophone) and with a spoken language (on a telephone). An option available in the visual space is the possibility to exchange written language between the user of the videophone and the interpreter by means of a.
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