The Use of Technology in Human Resources Management: Opportunities and Challenges for Organizations

Abstract

In today’s dynamic business landscape, the integration of technology in Human Resources Management (HRM) has become imperative for organizations seeking to stay competitive and efficient. However, within the Nigerian context, the extent and implications of technology adoption in HRM remain relatively unexplored. Recognizing this gap, this study delves into the realm of technology in HRM within Nigerian organizations. Its primary objective is to comprehensively assess the current state of technology adoption, identify the opportunities and challenges it presents, understand its impact on employee engagement and satisfaction, and provide actionable recommendations for effective utilization. Drawing upon a thorough review of existing literature, the study unveils the multifaceted potential of technology in HRM. From enhancing operational efficiency to facilitating talent acquisition and fostering employee engagement, technology offers a plethora of benefits for organizational success. Rooted in the Digital HR Revolution theory, the study adopts a theoretical framework that underscores the transformative role of technology in HRM. This framework serves as a guiding compass, illuminating key areas where technology can drive organizational efficiency and effectiveness. Employing a mixed-methods approach, the study combines literature review with qualitative interviews with HR professionals across Nigerian organizations. Through thematic analysis, patterns and insights emerge, shedding light on the current landscape of technology adoption and its implications. Findings from the study unveil a discrepancy between the recognized potential of HR technology and its current adoption status in Nigerian organizations. Challenges such as infrastructure limitations, implementation costs, and workforce digital literacy hinder widespread adoption. Nonetheless, opportunities abound for streamlining processes, enhancing collaboration, and improving employee experiences through strategic technology utilization. In response to these findings, the study offers actionable recommendations. These include investments in infrastructure, user-friendly platforms, comprehensive training programs, and robust cybersecurity measures. By heeding these recommendations and leveraging technology strategically, Nigerian organizations can unlock the full potential of HRM practices, driving efficiency, engagement, and success in the digital age.