The use of technology acceptance system to measure the quality of electronic library services in Sudan: Sudan Open University as a model

Abstract

The aim of the research is to highlight the concept of the technology acceptance system and its application in measuring the quality of the performance of Arab and international libraries through a set of models, experiences, and trends of electronic libraries in Sudan towards its use as a basic means in the process of measuring the quality of the performance of electronic libraries and meeting the needs of beneficiaries according to the technology acceptance model, with the proposal of an advanced model of the technology acceptance model, as well as to measure the quality of the services of electronic libraries in Sudan and test the effectiveness of the technology acceptance model as a theoretical basis for applying quality in the provision of their services to beneficiaries. The researcher relied on the descriptive analytical curriculum to identify the opinions of (25) faculty members and (50) students from the Open University of Sudan in the quality of electronic library services. One of the most important findings of the research is the quality of electronic library services based on behavior and technical standards and the ease of use of information systems in libraries and information centers. In addition, the electronic services are effective in improving the educational process. according to these results, it is recommended that there is a need to pay attention to improving and developing the electronic library services in Sudan, and work on applying the technology acceptance model in investigating the effectiveness of the application of the technology in libraries and information centers to provide the services that characterised by modernity and keep pace with the digital age.