The Use of Role Play in Quality Circle Member Training

Abstract

Quality circles are organisational interventions that seek to increase an organisation's productivity and the quality of its products through direct employee participation. The underlying assumption is that such participation will result in useful suggestions for improving work methods and quality, and for increasing employee commitment to implement these changes. Quality circles typically are small groups of volunteers from the same area who meet regularly, under the leadership of their supervisor, to identify, analyse and solve quality and related problems in their respective areas of responsibility.