The Use of Mediation as an Alternative Dispute Resolution in the Settlement of Banking Disputes

Abstract

Banking dispute settlement must be settled first by the Financial Services Business actors (Consumer Complaint division that must be owned by every Financial Services actors including banks) and if an agreement is not reached then it can be resolved through Alternative Dispute Resolution institutions that are not only mediation but also adjudication and arbitration that must be established by the Banking Association. The research results of Alternative Dispute Resolution institutions of the banking sector should also have dispute resolution in the form of mediation, adjudication, and arbitration. Dispute resolution mechanism in the form of mediation applying the principles of accessibility, idenpendensi, fairness, and efficiency and effectiveness, a series of customer protection systems will increase customer confidence in the Bank and bring a positive impact on the development of the banking industry in realizing a financial system that grows continuously and stably. Settlement of disputes outside the court before and after, in Article 2 POJK Number 1 / POJK.07/2014 on Alternative Dispute Resolution institutions in the Financial Services Sector. Conducted through LAPSPI as an alternative dispute resolution institution in the banking sector registered in the LAPS list set by OJK. Keywords: Alternative Dispute Resolution, Banking Dispute, Financial Services Authority