Abstract
The article provides a comparative analysis of the use of ISO standards in the hospitality industry among 46 European countries. The study confirms the hypothesis that the more actively ISO 9001 standards are distributed in European countries, the higher is the level of implementation in the hospitality industry and other ISO standards for management systems (ISO 14001, ISO 45001, etc.). The degree of ISO standards distribution can be a non-formal criterion of the degree of population’s involvement in the technological, technical, organizational culture of the European society. The degree of correlation relationship between the Rating of countries by the number of issued ISO 9001 certificates and the Travel & Tourism Competitiveness Index (TTCI), Global Competitiveness Index (GCI) and Global Innovation Index (GII) rankings of countries is examined. The authors offer the clusterization of the European countries according to three criteria: the number of obtained ISO 9001 certificates; the time of accession to the EU (and the existence of the membership status of countries, candidate countries or potential candidates); the presence of common characteristics according to the technical, socioeconomic, sociological and technological level, as well as moral and ethical norms formed in these countries during the existence of two political and socioeconomic system.
Highlights
The importance of the role of ISO standards for management systems is recognized in the global community by most experts
COVID-19 pandemic, the purpose of the present study is to identify the degree of correlation between the number of ISO certificates and other factors, in order to develop integrated management systems, which combine the benefits of different ISO standards, and allow for increased efficiency and safety of the hospitality industry
To confirm the hypothesis that the more actively ISO 9001 standards are distributed in the countries, the higher the level of implementation in the hospitality industry and other management system standards in that country
Summary
The importance of the role of ISO standards for management systems is recognized in the global community by most experts. Despite the fact that the ISO 9000 and 14000 series of standards have recently tended to decrease [3,4], the scope of their use is expanding, increasingly covering various industries, including tourism and the hotel and restaurant business. In the conditions of a several-fold reduction in the profitability of the industry, as a result of the continuing practice of restrictions, an enormous role is assigned to the ability of the hospitality industry to reduce all types of costs, expand the list of services, find new effective ways to attract residents and non-residents, adequate to the conditions of the external and internal environment. The ability to withstand these conditions depends on the potential accumulated over many years, including through the use of effective management systems
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
