The use of information systems in the Greek public financial services: The case of TAXIS

Abstract

Abstract One of the most important transactions between government and citizens is taxation. The modernization efforts of the public sector using information and communication technology (ΙCT) have led to the application of large information systems. TAXIS (TAX Information System) is a major information system in the Greek public financial sector. It supports the Inland Revenue Services' employees to serve the citizens and the state. This study investigated the TAXIS usage and its evaluation by the tax office employees. An appropriate questionnaire was developed and distributed to tax office employees in three branches. The analysis of one hundred responses revealed useful results for governmental policy makers, tax officials as well as public information system developers. Most responders were pleased with TAXIS' characteristics except of the handbooks' effectiveness and the system's speed. Gender differences were located in their daily usage, problems' awareness, feelings and considerations about the security of TAXIS.