The Use of Complex Adaptive Systems as a Generative Metaphor in an Action Research Study of an Organisation

Abstract

Understanding the dynamic behaviour of organisations is challenging and this study uses a model of complex adaptive systems as a generative metaphor to address this challenge. The research question addressed is: How might a conceptual model of complex adaptive systems be used to assist in understanding the dynamic nature of organisations? Using an action research methodology, 6 Ai r Force internal management consulting teams were exposed to overlapping attributes of complex adaptive systems. The study shows that participants found the attributes valuable in understanding the dynamic nature of organisations; however they did present challenges for understanding. Despite being challenging to understand, using complex adaptive systems to understand organisations, particularly as dynamic systems, is of value.