Abstract
It is noteworthy that operational transactions demonstrated a corresponding increase with the burgeoning e-commerce activity during the COVID19 pandemic period. The unanticipated nature of the pandemic event has revealed the limitations of many companies in coping with the surging online demands. These limitations manifest as delays in order fulfillment, inaccuracies and discrepancies in delivered orders, resulting in substantial reductions in both customer and personnel satisfaction, internal disruptions within the organizations, and an inadequacy in the workforce. To mitigate these challenges, several companies have embarked on the utilization of Collaborative Robots. 
 The present study aims to set out the specific parameters and the extent to which operational efficiency within the organization is enhanced through the adoption of Collaborative Robots.
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