Abstract
ABSTRACT A sample of telephone operators (both past and present) at a “telebetting” facility in Asia, were asked to complete a questionnaire containing a range of biodata items. “Stayers” were significantly different from “Leavers” on 16 items. After omitting those items that might lead to employment discrimination, recruiters were left with 11 items, the most important being surrogates for maturity. The results may prove useful, not only in Asia, but in any culture where large numbers of individuals are employed in routine tasks. Despite this evidence, however, it is suggested that current authoritarian management practices in Asia, may have some influence on the results.
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More From: International Journal of Hospitality & Tourism Administration
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