Abstract
Commercial business software represents a large part of the IT spending of organizations. Whilst the cost of software operations and licenses is relatively easy to determine, organizations find it difficult to measure the benefits that are gained from providing the software to their employees. This is especially problematic for software that is of supportive nature and does not support key business processes as in the case of Enterprise Collaboration Systems (ECS). To address this problem, we demonstrate and evaluate Benefits Scorecards (BSC), a newly developed method for measuring and long-term monitoring of benefits gained from collaboration technology. Due to its innovative nature, the application of BSC has not been widely evaluated in practice yet. We extracted content and usage data from an operational large-scale ECS with more than 5.000 users, developed KPIs using the BSC method and visualized these KPIs in MS PowerBI dashboards. The research presented in this paper is an important step in the successful evaluation of the Benefits Scorecards method.
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