Abstract
The university academic staff is a key element of the quality of universities. Therefore, it is essential to understand if performance in their three possible roles (teaching, research and management) affects the learning process of students and, more specifically, their satisfaction. A database of 992 satisfaction surveys conducted at the University of Girona was used to show that not all the roles affect these two aspects in the same way and that contextual factors such as contractual tie and gender are also significant.
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