Abstract
In Spain, Portugal and the Latin American Countries, the Ombudsman has shifted from a classical controller of maladministration to the protection of human rights with a broader mandate and new strategies, tools and rhetoric. It has turned into a problem-solver (through the complaints of the people), a system-fixer (applying remedies or demanding them) and has assumed a fundamental role in becoming the main policy entrepreneur, placing unobserved or invisible issues into the public policy and government agenda. It shifted from the spotlight of a particular case to a public policy-oriented analysis, incorporating topics of government and decision-making agenda. The intervention strategy changed remarkably, becoming a major political-technical actor that benefits the people.
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