Abstract
ABSTRACT The natural and men-made disasters have become huge challenges for tourism destinations. After the COVID-19 outbreak, hot springs have experienced the loss of businesses and the psychological trauma. However, prior research on hot spring tourism has mainly focused on the demand side rather than local communities. Thus, this study aims to explore the COVID-19 impacts on residents’ hot spring experiences as well as perceived resilience from the perspective of post-traumatic growth. A total of 315 residents of 13 hot spring destinations in Taiwan were recruited. The study used PLS-SEM for data analysis. The results show that the COVID-19 impacts significantly enhanced residents’ individual and community resilience, as well as improving their hot spring experiences. Individual resilience was positively associated with hot spring experiences, whereas community resilience was not affected by hot spring experiences. Finally, individual resilience was proved to help promote community resilience. Theoretical and managerial implications were thus provided.
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