Abstract
Little research has been conducted on the relative effectiveness of different methods for training users of microcomputer systems. Research in the disciplines of human-computer interaction and instructional design can provide insights pertaining to the learning and use of computers and, specifically, to the training of microcomputer users. The combined insights of the two disciplines advocate user/learner-centered training, designed to achieve the following objectives: improving the user's understanding of system operation through the use of appropriate metaphors, taking advantage of error situations to teach error recognition and recovery strategies, and encouraging users to be actively engaged in learning by incorporating job-related tasks in training exercises.
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