Abstract
In the majority city around the globe, taxis are an important element in mobility, which plays a significant role in transportation network. Surprisingly, this transportation mode carries no less than 40% passengers, more than all other major public transportation such as busses and trains (Adrian T. Moore, 2008). There is consideration made by some public transportation analyst saying that using taxi service usually cost more than other public transportation mode, therefore, taxis should offer something that other public transportation means do not have (Salanova, Estrada, Aifadopoulou, & Mitsakis, 2011). In circumstantial cases, taxi services are considered to be important towards certain articulation of the citizenry, such as the disabled, seniors, housewives, and the poor because they have much higher share of taxi trips than their percentage in the population (Moore & Balaker, 2006). Nowadays, the majority of the cities around the world have regulated their taxi services such as controlling taxi entry into the market and implementing a fixed fare (Shaw, Gilbert, Bishop, & Pruitt, 1983). Furthermore, in some major countries like UK’s and US, they also set the requirements for taxi drivers, types of vehicles, finances and controlling the operations. But prior to implementing regulated taxi services, there are lots of research conducted regarding the taxi market regulation which has been done by multi agencies and other public transportation experts (Moore & Balaker, 2006). This paper aim to review the Malaysian taxi services scenario. This paper also supported by the survey to see the congruity between the literature and outcome of the survey prior to the current situation of taxi services in Malaysia. DOI: 10.5901/mjss.2016.v7n4p559
Highlights
Introduction to Malaysia ContextToday, most taxicabs found in Malaysia are from the national “local” car manufacturers e.g. Proton Saga BLM, Iswara, Wira, Waja, Naza Citra and from foreign car manufacturers e.g. Japan and Germany
After examining and reviewing information focusing on the current Malaysian taxi services, this research was supported with a survey to understand and validate their current situation
To the literature did before conducting this pilot study, the outcome from the respondents was congruent in the previous researches. This questionnaire survey was distributed to specific groups of people that are currently using the taxi service within Malaysia
Summary
Most taxicabs found in Malaysia are from the national “local” car manufacturers e.g. Proton Saga BLM, Iswara, Wira, Waja, Naza Citra and from foreign car manufacturers e.g. Japan and Germany. The taxis are operating for various types of services in various locations all over Malaysia. The major consideration why Malaysian authorities, in this case is the Public Land Transport Commission (SPAD) for granting these types of cars for taxi uses, is to give the best user experience especially in comfortability and worthiness. In 1989, most of the taxis were scrapped and Malaysian Taxi services start to use the national cars as their main taxis operating in the cities (SPAD (Land Public Transport Comission), 2012). Multi-Purpose Vehicle Toyota Alphard, Mazda 5LC, Naza Ria, Nissan Serena 2.0L, Toyota Innova, Mercedez Vito 119, Hyundai. Various issues regarding the NGV usage in taxis such as the maintenance services and the availability of NGV stations. In a newspaper interview with a taxi driver, Mohd Zaidi Abas, 50, argued that the government should consider adding more NGV stations as each taxi needs to spend 10 to minutes for refueling, and taxi drivers do not have any choices other than to wait for their turn and it is a waste of time (Asyraf Muhammad, 2016)
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