The Synergy of AI and Human Insight: Redefining Human Resource Practices

Abstract

Organizations around the world are on a verge of embracing a major technological shift. The increasing use of artificially intelligent (AI) driven tools and solutions by organizations to bring improvements in existing HR processes and willingness to even replace traditional HR processes is undeniable (Bersin & Litai, 2020; Deloitte, 2023). We can see the traditional methods struggling to keep pace with the ever-evolving needs of the diverse workforce, technological advancement, and the progressively competitive global talent pool (McKinsey Global Institute, 2021). During this transition, Artificial Intelligence seems to emerge as probable solution that has a potential to reshape how organizations across the globe attract, manage, and develop their talent. However, attention needs to be paid when synergizing collaboration of Artificial Intelligence (AI) with human insight as it remains the cornerstone of effective HR while AI's true potential lies in its ability to supplement, not replace, human decision-making. This synergy between AI and HR also comes with a set of challenges to be dealt with. One of the key concerns surrounding utilization and incorporation of AI in human resources practices is ensuring ethical and unbiased use of AI. Due to the use of algorithms involved in the AI processes, there seems to be a possible risk of reinforcing existing biases in the data to be used by AI models, potentially leading to discriminatory outcomes in HR processes. Therefore, it is imperative for the HR professionals to navigate these ethical considerations and ensure responsible usage of AI in the workplace (Tian, 2021).