The Study on the Problems of Digitally Disadvantaged Groups in Using Online Medical Registration Public Numbers--Take Changsha Xiangya Hospital as an Example

Abstract

With the rapid progress of information technology, smart healthcare has been gradually integrated into people's daily lives. People pay more and more attention to their personal health care, and they are willing to invest more time and energy in health care, and start to transition from the original "medical treatment only when there is a disease" to the current "prevention of disease, intervention of disease, and focus on rehabilitation". At the same time, under the combination model of "Internet technology + hospital", patients can make an appointment with a doctor through the online form, which makes it easier and easier to seek medical advice. Changsha Xiangya Hospital, a famous modern medical hospital in Hunan Province, China, provides convenient services with its online medical registration public number, but also faces the challenge of the digitally disadvantaged group's difficulties in using it. The purpose of this paper is to explore in depth the problems encountered by this group in using the online medical registration public number and to propose corresponding optimization suggestions to promote the fairness and universality of medical services. This thesis finds that although the digitally disadvantaged groups is not able to use online medical registration flexibly, they have been presenting a positive learning attitude and are happy to learn about the process of using the online medical registration public number.