The Study of the Maturity Level of the University Staff Satisfaction Estimation Processes

Svetlana I Ashmarina,Tatyana A Salimova,Natalia A Novokreshchenova

doi:10.5539/res.v7n2p29

Abstract

The purpose of this paper is to develop methodical tools of an institution personnel satisfaction assessment and carry out the research of its level using the example of the Russian and foreign universities. For studying approaches to carry out a personnel satisfaction assessment the experience of 20 higher education institutions of Europe, the USA and Canada and 29 higher education institutions of Russia is studied. For the research of foreign and Russian universities experience the content analysis of the official sites of higher education institutions according to personnel satisfaction was used, the criteria to allow characterizing the personnel assessment satisfaction process were proved. Following the results of the carried-out personnel assessment satisfaction process analysis the main features characterizing carrying out similar research were marked out and distribution of higher education institutions according to maturity levels of personnel assessment satisfaction is made as well. The comparative assessment of personnel assessment satisfaction level of the Russian and foreign universities is given.

Highlights

1.1 Status of the ProblemThe difficult phenomenon influencing efficiency of any institution activities is personnel satisfaction
The purpose of this paper is to develop methodical tools of an institution personnel satisfaction assessment and carry out the research of its level using the example of the Russian and foreign universities
For studying approaches to carry out a personnel satisfaction assessment the experience of 20 higher education institutions of Europe, the USA and Canada and 29 higher education institutions of Russia is studied

Summary

Introduction

1.1 Status of the ProblemThe difficult phenomenon influencing efficiency of any institution activities is personnel satisfaction. In general improvement of a control system and higher education institution activities requires reliable information about the main aspects of personnel work which can be received in the course of a satisfaction assessment. There are no unified approaches to carry out such assessment in higher educational institutions that lead to existence of different views on process, criteria and methods of an assessment. The conducted research is directed on identification of maturity level of personnel satisfaction processes in the Russian and foreign higher education institutions. The research in the field of organizational behavior and management carried out in the 70-80th of the XX century could prove that the variable of personnel satisfaction is a good indicator of objective and subjective characteristics of work and can be used for drawing up reliable forecasts while working with the personnel. The issues of a satisfaction assessment and employee involvement were studied by foreign experts in the field of economy and management—Argayl (2003), Armstrong (2006), Byussing (1992), Green (1972), Druker (2003)

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Conclusion