Abstract
The development of the tourism sector ought to be supported by the competent Human Resources (SDM). Human resources of tourism that include human resources apparatus, industrial human resources, and the tourism community until now still facing difficulties of competency gaps and capability certification. Concerning this issue, there will be conducted a research of human resource competency development policy in tourism sector of bureaucratic reformation era. The goal of this research is to explain the development of human resource competencies in the tourism sector of bureaucratic reformation era. This research utilizes literature study method, and secondary data acquisition techniques and qualitative descriptive analysis techniques, conducted in 2017. The results showed that the development of human resource competence apparatus realized by assembling information positions and competence standards positions are still largely in the stage of the process. In the meantime, the development of industrial and community competence of human resources is carried out with capability certification in quest of obtaining optimal target achievement. Human resource personnel in both the ministry of tourism, and the provincial as well as regency/municipal tourism agencies have the right to develop managerial, technical, and social cultural competencies through education and training, seminars, courses and upgrading of at least 20 hours of lessons per year to develop competencies in order to improve performance of human resources of tourism.
Highlights
Social cultural competencies through education and training, seminars, courses and upgrading of at least 20 hours of lessons per year to develop competencies in order to improve performance of human resources of tourism
Peraturan Presiden Nomor 81 Tahun 2010 Tentang Grand Design Reformasi Birokrasi 2010-2025 menyebutkan permasalahan utama birokrasi meliputi Sumber Daya Manusia (SDM) aparatur, organisasi, peraturan perundang-undangan, kewenangan, pelayanan publik dan pola pikir dan budaya kerja
Peringkat Sumber Daya Manusia (SDM) pariwisata Indonesia di ASEAN sampai saat ini belum menggembirakan, karena berdasarkan index daya saing SDM pariwisata Indonesia berada di bawah posisi singapura, Thailand, Malaysia dan Philipina, lihat tabel 1
Summary
Social cultural competencies through education and training, seminars, courses and upgrading of at least 20 hours of lessons per year to develop competencies in order to improve performance of human resources of tourism. Sumber Daya Manusia (SDM) merupakan faktor yang paling menentukan dalam pencapaian tujuan organisasi. Permasalahan SDM aparatur sebagai pengelola organisasi instansi pemerintah yang menentukan keberhasilan pencapaian tujuan organisasi perlu mendapat pemecahan masalah dalam rangka pencapaian tujuan organisasi secara efisien dan efektif. Dalam konteks SDM aparatur, permasalahan yang dihadapi meliputi alokasi dalam hal kuantitas, kualitas dan distribusi PNS menurut teritorial (daerah) tidak seimbang, serta tingkat produktivitas PNS masih rendah.
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