The Study of Factors on the Small and Medium Enterprises' Adoption of Mobile Payment: Implications for the COVID-19 Era.

Tianming Cao

doi:10.3389/fpubh.2021.646592

Abstract

The coronavirus disease 2019 (COVID-19) pandemic pushes people looking for shopping alternatives, seeking to avoid handling cash in favor of a safe and quick mobile payment. At this juncture, this paper examines the determinants of the adoption of mobile payment services among small and medium enterprises (SMEs) in China. The study proposes four-dimensional factors (business factors, technological competence, environment, and consumers' intentions) based on the literature review findings to understand the challenges of adopting mobile payment. A questionnaire is designed to solicit information from the participants. The findings reveal that business factors, technological competencies of SMEs in China, and the environment positively influence mobile payment adoption. Consumer intention has almost no influence on the adoption of mobile payment. Potential implications for the COVID-19 era are also discussed.

Highlights

The use of mobile devices to provide financial services is widely accepted in advanced countries
This study aims to examine key factors that hinder the adoption of mobile payment services among small and medium enterprises (SMEs) and compare and contrast the mobile payment initiative in China to a technologically advanced country, China
This paper aims to fill in the empirical literature gap by examining mobile payment determinants in China

Summary

INTRODUCTION

The use of mobile devices to provide financial services is widely accepted in advanced countries. This study aims to examine key factors that hinder the adoption of mobile payment services among SMEs and compare and contrast the mobile payment initiative in China to a technologically advanced country, China. We offer both practical and theoretical implications for SMEs for the coronavirus disease 2019 (COVID-19) pandemic. This study offers several suggestions to SMEs in China, government institutions, and agencies At this stage, policymakers and management of companies or institutions using mobile payment should make strategic decisions to combat the COVID19 pandemic’s future challenges. Conclusion with Implications concludes the paper by discussing potential implications

LITERATURE REVIEW AND THEORETICAL FRAMEWORK

Background

Result

CONCLUSION

Findings

ETHICS STATEMENT