The study of critical success factors in implementation of Enterprise Resource Planning (ERP)

Abstract

Enterprise resource planning (ERP) is a managerial solution based on information technology which objective is integration and information circulation among all organization sections such as financial, manufacturing, human resources, supply chain, and customers, management that makes the facilitation of planning and rapid and on-time response into customers. So, the present research has been compiled with studying the critical factors of success in implementing enterprise resource planning (ERP) of enterprise (firms) of Mazandaran province. Methodology: The methodology is descriptive-survey and is conducted in field. Research statistical universe includes all managers, experts and specialists of IT systems and integration system in export enterprise of Mazandaran province (250 people) that 151 people were selected as sample based on Kokran formulation. Finally 132 questionnaires received. The realized questionnaire was used to evaluate the critical factors effective on implementing ERP from realized questionnaires. In order to test research hypothesis, Kolomogrov-Smirnov thatunit-sample t-test, binomial test and Fridman test in SPSS software were used. Results: Based on findings obtained of t-test, organizational culture (t=6.99, p=0.001), organizational structure (t=4.54, p=0.001), MA (t=6.87, p=0.001), project management (t=5.75, p=0.001) and project team (t=6.17, p=0.001) are critical factors of success in implementing ERP in enterprises in Mazandaran. Conclusion: Similarly, results of binomial test showed that advisors (p=0.021), experts (p=0.000), hardware (p=0.000), software (p=0.000), web and internet (p=0.000) are also critical factors of success in implementing ERP in enterprises in Mazandaran. But users (p=0.082) of success in implementing ERP in enterprises in Mazandaran. So, it’s necessary that managers of enterprises of the province pay attention into aforementioned factors to attain objectives of integration of human resource and organization success.