The Student Satisfaction on Education Service Quality: Case Study at Hong Duc University

Abstract

Education Service Quality is a vital issue of every university to provide training service that aligns with societal demands and strives for learner satisfaction. A great number of research is conducted on this topic to calculate the role and impact of Education Service Quality on student satisfaction. This study analyses Student Satisfaction with Education Service Quality, including lecturer, staff officer, educational program, educational activities, infrastructure, and support activities on student satisfaction. Data from 464 students in the fields of economics and engineering were collected for analysis. The research findings demonstrate that students are satisfied with 3 of 6 proposed factors, with the lecturer exerting the most, followed by educational programs and training activities. This study contributes novel insights to both theoretical understanding and practical application, thereby facilitating the continuous improvement of training management.