Abstract
This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modelling (SEM), the proposed conceptual model reveals that CID stress in tourism/hospitality employees is negatively related to organizational trust, job satisfaction, and self-esteem which, in turn, is positively related to organizational commitment. CID stress also indirectly affects organizational commitment. The findings have significant strategic implications for tourism and hospitality organizations‒specifically, the provision of instrumental resources (e.g., safety glasses, latex gloves, hand sanitizers, facial masks) to alleviate their employees’ work-related stress during pandemics.
Highlights
The novel coronavirus (COVID-19), believed to have originated in Wuhan, China, has infected more than six million people in 188 countries and killed over 500,000 [1]
It remains unclear to what extent tourism/hospitality operators are coping with the levels of stress and anxiety and how these stress and anxiety affect tourism/hospitality operators trust in and commitment to the company during a pandemic
This study explored how perceived stress levels of those working in the tourism/hospitality industry influence organizational trust, job satisfaction, selfesteem, and commitment to their employers during a pandemic
Summary
The novel coronavirus (COVID-19), believed to have originated in Wuhan, China, has infected more than six million people in 188 countries and killed over 500,000 [1]. According to the World Travel and Tourism Council (WTTC), more than 50 million tourism/hospitality affiliated jobs are currently at risk [2] While many services such as administration, education, training, and libraries can be operated from home, the majority of front-line staff in sales-associated industries cannot work remotely [3]. Most tourism and hospitality employees cannot work from home (e.g., flight attendants, front-desk employees, cleaners). According to Fernandes [5], the 2020 pandemic has reduced employment hours and salaries in tourism and led to many employees taking temporary unpaid leaves
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