The strategic management of technological learning in project/program management: the role of extranets, intranets and intelligent agents in knowledge generation, diffusion, and leveraging

Abstract

This is primarily a conceptual paper on the value-adding potential of higher order technological learning processes in virtual, intelligent, networked enterprises (VINEs). The role of learning in effectively leveraging information technology in Web-enabled enterprises is examined, especially in the case of intelligent agents, intranets, and extranets that constitute organic components of intra- and inter-organizational knowledge management networks. The strategic role of technological learning in successful project and program management is examined and presented. Moreover, the role of information technology as an enabling agent for the processes of individual, group, intra- and inter-organizational higher order technological learning is outlined. Finally, the competitive advantage in the quality, timeliness, and accuracy of information and knowledge created and disseminated by virtue of extranets, intranets, and intelligent agents is studied and lessons learned from current theory and practice identified.