Abstract
ABSTRACT Innovations in digital platforms have led to strategic innovations of digital services which are exchanged between digital organizations and their customers. There are significant flows, not only of information, but also of innovation from digital platforms to services through a strategic innovation system. But how and why the flows shape the system are under-explained in the literature. This paper explores these innovation flows in two Ghanaian small-medium enterprises. It aims to explain the flows in order to contribute knowledge of a strategic innovation system which extends previous knowledge of strategic information systems. The explanation is that the stragic innovation system is shaped by innovation flows because of three types of adaptabilities: cognition, software production, and service provision. These adaptabilities are moderated respectively by leading and mutual learning, technologizing and liberating, and customer learning and relating. The theoretical contributions espoused by this explanation are discussed with their research and practical implications.
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