The socio-technical organization of equity, diversity, and inclusion (EDI) in child welfare

Abstract

ABSTRACT In this article we use institutional ethnography to investigate the intersection between provincially mandated digital technologies intended to streamline decision-making, improve communication, and create efficiencies and the development and implementation of strategies to institutionalize Equity, Diversity, and Inclusion (or EDI) in child welfare contexts. These two moves collide in the Child Welfare Redesign – a state-led initiative that organizes the convergence of data and diversity work in local Children’s Aid Societies in the Canadian province of Ontario. Drawing on 38 interviews with child welfare directors, supervisors, and managers coupled with extensive documentary research, our findings show how the Ontario Child Welfare Redesign goal to make child welfare services more “inclusive” and “culturally appropriate” for Black, Indigenous, and LGBTQ+ communities who are overrepresented among those receiving child welfare services is undermined by the continued use of provincial information management infrastructure and the provincially mandated Child Protection Standards and Tools.