Abstract
As new technologies are developed, nearly every sector in Indonesia have decided to migrate from manual to digital service delivery. Using an electronic-based governance system is one of them. The Office System Application in the Cloud (SIKAWAN) is developed by this electronic government system. Banyuwangi Regency has implemented SIKAWAN in rural areas. This study's objective is to learn more about the design and operation of the SIKAWAN application. A descriptive methodology and qualitative research techniques are used in this study. The findings of this study indicate that a skilled operator is needed to implement the SIKAWAN application. On the other hand, regular assessments of the effectiveness of the system's implementation by the village government apparatus also contribute to the system’s success.
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