The service task of automotive troubleshooting process in collaborative environment using knowledge support approach

Abstract

The automotive troubleshooting unfolds from the system phase to the multiple-domain phase. It is necessary that different field members, for example, system and domain engineers, cooperate tightly toward an integrated product service process. Therefore, the purpose of this research is to generate a knowledge management platform for the overall automotive troubleshooting service. Besides, general ontologies, automotive troubleshooting service ontology (ATSO), is also created as a helpful tool for the communication of heterogeneous systems. This proposed approach of automotive collaborative troubleshooting is explained with the corresponding meta-model. The main contribution of this research is to assure the traceability in both system and domain phases by structuring knowledge. Eventually, an application is illustrated in enhancing re-usability in the region of automotive braking system in collaborative environment.