Abstract
The purpose of this paper is to investigate the multidimensional constructs of smart policing service quality, and the impact of these dimension on the satisfaction levels of UAE residents. An onli...
Highlights
Smart policing have enabled the police and public to access, use, and feed information through meaningful interaction, offering more personal experiences (Eterno et al, 2017)
The Ministry of Interior (MOI) of the United Arab Emirates (UAE) statistics show that, in 2015, there were 2.4 million smart policing users (Abu Dhabi Police, 2015) and, in 2018, 4.1 million smartphone users (Statista, 2018). 500 users of smart policing were randomly selected from 2.4 million users who were 18 years old and above, who had experienced using the smart policing applications provided by the Ministry of Interior of the UAE using smartphones, or smart police kiosks, or smart police stations available across the UAE
The result suggested that no occurrence of common method effects observed in this study because none of the factors yields more than 50 percent of the variance, the Keiser-Meyer-Olkin measure of sampling adequacy (KMO) was at 0.971 and Bartlett’s test of Sphericity was χ2[496] = 8513.007, p < 0.001
Summary
Smart policing have enabled the police and public to access, use, and feed information through meaningful interaction, offering more personal experiences (Eterno et al, 2017). The growth of smart policing is considered inevitable, despite residents’ concerns over security and privacy, connectivity problems, and public anxiety over the threat of identity or information theft, lack of access, delays in response, and stifling bureaucracy (Osei-Kojo, 2017; Shin, 2017). In spite of these challenges, earlier studies have clearly demonstrated that electronic service quality brings improved flexibility and networking (Ahmad & Khalid, 2017). It is important to consider the impact of smart policing service quality on satisfaction.
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