Abstract
Globalization of the modern society as well as the increased consumer awareness have led to the situation where every country in the world has growing needs for a reliable Quality Infrastructure (QI). In this context, the paper highlights the importance of the development of Quality Infrastructure in Serbia in terms of institutional connectivity and legal regulation within the country. Operationally, the paper aims at examining the quality managers’ opinions about current situation of QI in Serbia, with the special emphasis on the National Quality Infrastructure (NQI) issues. Additionally, the article presents all governmental and other relevant organizations that may contribute to the development of QI model in Serbia as well as in the whole region, in economical, business and governmental surroundings. The results indicate that although NQI institutions are well established and regulated by the legislation of Republic of Serbia, there is still a room for improvement.
Highlights
Globalization of the modern society as well as the increased consumer awareness have lead to the situation where every country in the world has growing needs for a reliable Quality Infrastructure (QI)
While most researchers have addressed the abbreviation MSTQ as a term related to all the fields of Metrology, Standardization, Testing and Quality Assurance (Wipplinger et al, 2006), there is a belief that Quality Infrastructure creates new challenges and opportunities for those who want to explore them
According to the definition of the World Trade Organization (WTO), Quality Infrastructure is a set of governmental as well as private organizations regulated by the appropriate set of laws whose activities are related to the elaboration and adoption of standards and the issuance of evidence of compliance with them in order to improve the suitability of products, services, processes and systems for their intended purpose, to prevent trade barriers and enhance technological cooperation in the world
Summary
In the mentioned institutions and organizations, the quality managers are of central importance (Elg et al, 2011). They are the people that are most knowledgeable about the quality management situation in the organizations (Lagrosen, 2007) and can have scientific knowledge or practical experiences in Quality Management and Standardization field. Relying on the NQI model (Figure 2), quality managers were asked to express their own opinion about current situation in Serbia. The questionnaire was created in electronic form and comprising 89 closed questions. Acting under the advice of Dolnicar & Grün (2014), four-point Likert-type answer format (1 Disagree Strongly; 4 - Agree Strongly) was employed. The paper shows only part of the results of the conducted research presented by descriptive statistics
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