The Security of the Local Community and Tourists Resulting from the Implementation of ICT in Cities: The Case of Poland

Abstract

Purpose: The aim of this article is to indicate ways of ensuring security for local communities in the context of ubiquitous and frequently used ICT technologies. Design/Methodology/Approach: Both quantitative and qualitative research methods were used. The data for analysis were obtained using the diagnostic survey method using the questionnaire technique. More specifically, the CATI method was used to obtain the data, which made it possible to find out the opinions of the respondents via a telephone conversation. The respondents underwent statistical processing using the Statistica application. A Microsoft Excel spreadsheet was also used for the calculations. Correlations were calculated based on Pearson's chi square test. In addition, the study also used theoretical research methods, such as the analytical-synthetic method, abstraction was used to select the necessary elements for the analysis. Findings: The changes taking place in the environment have had a great impact on the functioning of cities and their inhabitants. Cities, due to the excessive number of inhabitants and the resulting urbanization problems, must take steps to modernize and streamline their processes. It is possible thanks to the use of intelligent solutions. Practical Implications: Contemporary cities struggle with many problems. Therefore, they must take steps to modernize and improve their processes. This is possible thanks to the use of the intelligent solutions presented in this article. One of them is basing the city safety assessment on many indicators. Examples include basing the assessment on KPIs (Key Performance Indicators) connected with the social well-being. Originality/value: There are many articles about using ICT in cities but there is a lack of a publication fully devoted to the issue of ensuring the security of the local community in the context of implementing ICT in cities.