The Scholarship of Teaching and Learning

Abstract

ion and generalization. The second continues a focus on self-reflection by 1Montclair State University, USA 356 Business Communication Quarterly 75(4) teachers and students, as the authors recommend that teachers use more active, inductive instruction in the classroom and a student-centered approach, using classroom examples implemented in a required, college-level business communication course. The approach described required students to reflect metacognitively about communication, first in writing and then by visually depicting the process. Our third article reports the results of exercises in which members of a dysfunctional multicultural class were assigned to teams and given a task to perform in an anonymous, virtual-team setting, as well as in a real-team setting, with the result that students contributed in a much more balanced manner. Our final feature article describes research on organizational and supervisory apologies, demonstrating how an offense committed by an organization is perceived to be more egregious than an offense committed by a friend or supervisor. The themed section in this issue addresses interpersonal communication in the workplace, which is described as a “largely unexplored region”; the articles in this section suggest that organizations have not developed methods for measuring the long-term value of training in interpersonal skills. The section editor concludes that business communication curricula at the baccalaureate and postbacalaureate level would be well served by including an interpersonal skills component. We are at the end of another volume, and so I would like to take this opportunity to formally recognize all those who have helped contribute to another successful year of BCQ: Section Editors Marilyn Dyrud, Sam DeKay, Joel Whalen, and Rebecca Worley; Editorial Assistant Jim Maciukenas; and Book Review Editor Patty Keefe Durso; ABC headquarters staff and Publications Board; and everyone on the SAGE team. Our reviewers are to be commended for the phenomenal work they have done in providing the superb reviews for which BCQ is well known, thereby helping all our present and future authors. Finally, I want to offer special thanks to our Production Editor Erin Walsh, who has been enormously helpful at every stage of the editorial process, from manuscript to print.