Abstract
Residents in urban areas are well provided with available facilities to choose from; may that be for education, grocery shopping, eating, recreation, praying, medical services and others. Residents can choose any of these facilities for their needs and wants. There is however some variance in the choice of facilities for different types of housing areas. The availability of facilities has to some degree affect the satisfaction of residents towards their housing environment. This paper revolves around the findings of a research relating to the level of satisfaction of residents in urban low cost flats towards the availability and accessibility of facilities in two cities. There are a total of eight locations of low cost flats; five of which are located in the city of Shah Alam and three locations in the city of Klang. Combinations of qualitative and quantitative methods were used to approach this study. Survey data were analysed through the SPSS program and also by the Grounded Theory Analysis. The findings show that the factors of availability and accessibility of facilities play an important role in the level of satisfaction of these residents. Findings also show that that the respondents in Shah Alam are more satisfied compared to those in Klang towards the community facilities domain in their housing area. In general, it can be concluded that residents living in Shah Alam has a higher level of well-being than in Klang where community facilities domain is concerned.
Highlights
The housing environment is an important living domain for human beings
These are community facilities that are necessary to fulfill the needs of the everyday life of the community without which the well-being of the residents will be compromised
The location and distance of these facilities are important aspects to consider and the findings show that the availability of facilities within the one kilometer radius of the low cost flats is higher in Shah Alam than in Klang
Summary
The housing environment is an important living domain for human beings. The life of a person is tied to the house in which he lives in. In most societies, housing is available both according to need (in areas where housing provision is an element of social policy) and according to the ability to pay (where housing policy is more directly geared to market principles). This definition enlightened us to the reality of the provision of housing in a market economy where only those who can afford will pay the market price and those who cannot afford will be subsidized. The physical components include the houses, facilities and utilities while the social components include the families, neighbours and the community. For the purpose of this paper, only the community facilities component will become the focus of discussions
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
