Abstract
Introduction 1. Definitions and Approaches to Conflict and Communication - Linda L. Putnam 2. Quantitative Methods for Conflict Communication Research, With Special Reference to Culture - Edward L. Fink, Deborah A. Cai, and Qi Wang Part I: Interpersonal Conflict - John G. Oetzel and Stella Ting-Toomey 3. Conflict, Emotion, and Communication - Laura K. Guerrero and Angela G. La Valley 4. Social Cognition Approaches to Understanding Interpersonal Conflict and Communication - Michael E. Roloff and Courtney Waite Miller 5. Conflict in Dating and Marital Relationships - John P. Caughlin and Anita L. Vangelisti 6. Family Conflict Communication - Ascan Koerner and Mary Anne Fitzpatrick 7. Managing Conflict in a Competent Manner: A Mindful Look at Events That Matter - Daniel J. Canary and Sandra G. Lakey 8. Managing Interpersonal Conflict: The Mediation Promise - William A. Donohue Part II: Organizational Conflict - John G. Oetzel and Stella Ting-Toomey 9. Conflict Resolution Education: Issues, Answers, and Directions - Tricia S. Jones 10. Perspectives on Workgroup Conflict and Communication - Marshall Scott Poole and Johny T. Garner 11. Individual and Interactive Processes in Organizational Conflict - Anne Maydan Nicotera and Laura Kathleen Dorsey 12. Work/Life Conflict - Erika L. Kirby, Stacey M. Wieland, and M. Chad McBride 13. Managing Organizational Conflicts - David B. Lipsky and Ronald L. Seeber Part III: Community Conflict Introduction to Community Conflict - John G. Oetzel and Stella Ting-Toomey 14. Moral Conflict - Stephen W. Littlejohn 15. Environmental Conflict Communication - Tarla Rai Peterson and Rebecca Royer Franks 16. The Emerging Field of Crisis/Hostage Negotiation: A Communication-Based Perspective - Randall G. Rogan and Mitchell R. Hammer 17. Managing Racial/Ethnic Conflict for Community Building - Wallace Warfield 18. Critical Approaches to Community Conflict in Developing Countries: A Case Study of India - Krishna Kandath 19. Dialogue, Conflict, and Community - J. Kevin Barge Part IV: Intercultural/International Conflict - John G. Oetzel and Stella Ting-Toomey 20. Historical, Political, and Spiritual Factors of Conflict: Understand Conflict Perspectives and Communication in the Muslim world, China, Colombia, and South Africa - John G. Oetzel, Bibiana Arcos, Phola Mabizela, A. Michael Weinman, and Qin Zhang 21. Interracial and Interethnic Conflict and Communication in the United States - Mark P. Orbe and Melodi A. Everett 22. Media and International Conflict - Eytan Gilboa 23. Building Peace in Divided Societies: The Role of Intergroup Dialogue - Benjamin J. Broome and Ann-Sofi Jakobsson Hatay 24. International/Intercultural Conflict Resolution Training - Susan W. Coleman and Ellen Raider Conclusion: Conflict Communication in Contexts: A Social Ecological Perspective - John G. Oetzel, Stella Ting-Toomey, and Susana Rinderle
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