The Safety Management and Organizational Resilience System Maturity of Aviation Organizations during the COVID-19 Pandemic: Comparison of Two Approaches to Achieving Safety

Abstract

The coronavirus pandemic crisis highlighted the critical importance of comprehensive safety management for all organizations. Safety management literature delineates two approaches to achieving safety, characterized as safety management through centralized control, known as the safety management system (SMS), and safety management through guided adaptability, known as organizational resilience (OR). Each of these approaches plays a pivotal role in establishing and maintaining the safety and sustainability of an organization. This paper aimed to compare the maturity of SMS with the maturity of OR, identifying the relationship between aspects of SMS and OR in the context of the crisis of the pandemic. Based on a literature review, the author presents adopted concepts of SMS and OR, as well as a customized maturity model for both. The survey methodology involved two questionnaires on SMS and OR, consisting of 26 and 18 questions, respectively. The survey was conducted in three approved training organizations (ATOs) in the Greater Poland voivodeship. When comparing key aspects of both approaches to safety management (SMS vs. OR), significant differences in ratings were observed. Additionally, a moderate correlation was found between aspects of SMS and OR. This discrepancy was reflected in the maturity models. According to the survey results, SMS achieved the fourth level of maturity, labeled proactive safety management, while OR attained the third level of maturity, termed a fairly agile organization. Furthermore, the results showed that while the guided adaptability approach is more difficult to achieve in an organization, the centralized control approach is insufficient. Therefore, both components are necessary to ensure the comprehensive safety of the organization.